10.1 Before the Customer is entitled to return any Goods to Newmont Trading LLC, the Customer must first obtain the authorisation to return from Newmont Trading LLC.

10.2 Return of Goods ordered in error: If products are ordered in error by the Customer, at the discretion of Newmont Trading LLC we can only accept return of goods which are returned in as ‘new condition’ and within 30 days from date of delivery.

10.3 Cost of returning the goods: The cost of returning any incorrectly ordered or unwanted products will be at the customer’s own cost. If the return is due to faulty or incorrectly received products, Newmont Trading LLC will arrange for the return of goods at our cost. Please contact our Sales Office to organise this return.

10.4 Faulty Products: All products carry a minimum of 1-year guarantee. Any fault should be reported to our customer services team with the original proof of receipt at which point we will substantiate the fault and either issue a refund or replace the faulty item. Also refer to clause 10 for full warranty terms.

10.5 Procedure to Return Goods to Newmont Trading LLC: In the event that you have products to send back which qualify for return, please contact our sales office to arrange. You will need to provide the following information:

• Products and quantities being returned;
• Original supply details (i.e. invoice number);
• Number of boxes and approximate weight to be returned.

Once we have the full information, we will make the necessary arrangements for our carrier company to collect the box(es) from you. An email will be sent to you with the return labels which must be printed and fixed to the boxes. If you do not have the facility to print the return labels, please let our team know and we can arrange for them to posted to you. Any box which does not have the return label attached to it cannot be collected by the carrier.

Once the boxes have been collected and returned to us, we will arrange the necessary credit back to your account.

All signage products on this website are manufactured by Spectrum Industrial.

All rights, title and interest (including copyrights), trademarks and other intellectual property rights) in the assets displayed in this brochure remain the sole property of Spectrum Industrial, it’s sister companies and it’s licensors.